Common queries answered

Frequently asked Questions

How long does it take for me to receive my order?

Standard shipping: If you choose standard shipping, it generally takes longer. For example, within the same country, it might take 3 – 7 business days. 

For international orders, it could take 1 – 3 weeks or even longer depending on the distance and customs procedures.

What is your return and exchange policy?

Our return and exchange policy allows returns within 30 days of purchase. Items must be unused, in original condition and packaging. Non-returnable items include perishables, intimate goods, gift cards, and certain health items. Partial refunds may apply for items with signs of use or returned late. Refunds are processed to the original payment method. Exchanges are only for defective or damaged items. Gift returns result in a gift credit or refund to the giver. You are responsible for return shipping costs. For more help, contact us support@oakoaks.com.

How do I change my shipping address?

1. Log in to Your Account: Go to the website and log in using your username and password.
2. Access Account Details: Click on your account name or avatar, usually located at the top right corner of the page, and select “My Account” or “Account Settings.”
3. Edit Shipping Address: Under the “Addresses” section, you should see options to edit your shipping address. Click on “Edit” next to the shipping address.
4. Update Address Information: Enter the new shipping address details and click “Save” to update it.

How do I track the status of my order?

1. Go to the orders-tracking page on our website.
2. Enter your Tracking Number in the designated field.
3. Click the “Track Order” button.

How do I receive customer support?
To receive customer support, you can contact us through the following ways:

1. Email: Send us an email at support@oakoaks.com with your query or issue.
2. Live Chat: If available, use the live chat feature on our website for instant assistance.

What do I do if I entered an incorrect shipping address?

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Do you ship to my country?

We offer international shipping to a wide range of countries. To confirm if we ship to your specific country, please check our shipping policy for a list of eligible countries. If you have any further questions, feel free to contact our customer support.

Will my items come in one package?

We strive to ship all items in your order together whenever possible. However, in some cases, your order may arrive in multiple packages if items are shipped from different locations or if they require separate handling. If you have any specific packaging requests, please let us know, and we’ll do our best to accommodate them.

Still need help?

Get in touch with us

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