1. Refund Policy

 1.1 Refund Conditions

– Requests for refunds must be made within 15 days of receiving the product.
– Products must be in unused and unopened condition, with intact packaging.
– Customers are required to provide proof of purchase, such as order number, invoice, etc.

1.2 Refund Process

1. Please contact our customer service team, providing the order number and reason for refund.
2. Our customer service team will review the request within 3 business days of receiving it.
3. Upon approval, we will refund the amount to the original payment method within 7 business days.

 1.3 Non-Refundable Situations

– Products purchased during special promotions or clearance sales.
– Products damaged or altered due to personal reasons or after use.

 2. Return Policy

2.1 Return Conditions

– Requests for returns must be made within 15 days of receiving the product.
– Products must be in unused and unopened condition, with intact packaging.
– Customers are required to provide proof of purchase, such as order number, invoice, etc.

2.2 Return Process

1. Please contact our customer service team, providing the order number and reason for return.
2. Our customer service team will review the request within 3 business days of receiving it.
3. Upon approval, we will provide the return address, and the refund will be processed within 7 business days of receiving the returned product.

2.3 Non-Returnable Situations

– Products purchased during special promotions or clearance sales.
– Products damaged or altered due to personal reasons or after use.

3. Contact Us

For any inquiries or assistance, feel free to contact our customer service team:

– Customer Service Email: [Your Customer Service Email]
– Customer Service Phone: [Your Customer Service Phone]

Please note: To ensure smooth processing of your refund or return request, please include your order number and contact information on the return package. We appreciate your understanding and cooperation.

This refund and return policy is effective from the date of publication, and we reserve the right to make adjustments. Please check our official website or contact customer service for the latest policy updates.